FAQ
Questions, answered.
When will my order ship?
Pre-orders close Sunday, November 22 and ship in late November. The Bloom Skull Cap is in stock and ships within the week. We email you if anything changes, and you can cancel for a full refund at that point.
What if a piece doesn't reach its goal?
You choose: a full refund, or swap into a piece that's funded. We don't hold your money for something that isn't being made.
How do I get the free cap?
Add any 2 Safar pieces and the Bloom Skull Cap to your cart. The cap comes off at checkout automatically, one per order.
Why is everything pre-order?
We're independent. Pre-orders fund the production run, so nothing is made until it's ordered and nothing goes to waste.
How does the fit run?
The hoodie is cut cropped and boxy. Size down for a closer fit, size up for extra oversized. Not sure? Email kinae.official@gmail.com and we'll help you pick.
How much is shipping?
Free on orders $150+. $4 on orders $90+. $8 under $90.
Can I split the payment?
Checkout takes cards and Shop Pay. If Shop Pay Installments is offered for your order, you'll see it at checkout.
What is your return policy?
30-day returns from delivery. Email kinae.official@gmail.com with your order number to start one.
Where does the 5% go?
To the American Brain Tumor Association, from every purchase.