Refund policy

30-day returns

You can return any KINAÉ piece within 30 days of delivery. Items must be unworn, unwashed and have their original tags.

How to start a return

Email kinae.official@gmail.com with your order number and the item you want to return. We'll reply with return instructions. Items sent back without a confirmed return can't be accepted.

Refunds

Once your return arrives and is checked, we refund the original payment method. You'll get an email when it's processed. Your bank may take a few business days to show it.

Pre-orders

If a Safar piece you pre-ordered doesn't reach its funding goal by Sunday, November 22, you choose: a full refund, or a swap into a funded piece. You can also cancel a pre-order for a full refund any time before it ships.

Damaged or wrong items

If something arrives damaged or isn't what you ordered, email kinae.official@gmail.com within 7 days of delivery with a photo and we'll make it right.

Exchanges

Need a different size? Email kinae.official@gmail.com and we'll help you swap it.